General survey for customers

Thank you for taking the time to share your thoughts about Access Manager and your experience with our staff. The survey will take approximately 5 minutes to complete.

Your feedback is important to us, so we will process the results individually.

Which of the following contact points did you have in the product business in the last three months?

Evaluation of the software solution for your company
Service request with reference to the software solution (purchased by you)

How would you rate the following aspects? Please indicate on a scale of -3 (left) to +3 (right) how satisfied you are with the following characteristics. (-3=extremely dissatisfied/+3 = extremely satisfied)

Clear presentation of the benefits of the solution for your company

Ausgewählter Wert: 0

Expertise in product functionality and underlying technologies

Ausgewählter Wert: 0

Reliable processing of your inquiry

Ausgewählter Wert: 0

Friendly and proactive advice

Ausgewählter Wert: 0

Active support in evaluation/problem solving

Ausgewählter Wert: 0

Transparent communication of the further procedure

Ausgewählter Wert: 0

Decision-making authority (e.g. prioritization of system errors in hotfix or regular release cycles)

Ausgewählter Wert: 0

How successful do you estimate the cooperation with BAYOONET AG during the contact point you evaluated?

How would you rate the following aspects of the software solution you received? Please indicate on a scale of -3 (left) to +3(right) how satisfied you are with the following features. (-3=extremely dissatisfied/+3 = extremely satisfied)

Reliability (functional reliability, system stability)

Ausgewählter Wert: 0

User-friendliness

Ausgewählter Wert: 0

Meeting individual customer requirements

Ausgewählter Wert: 0

Compliance with regulatory requirements

Ausgewählter Wert: 0

Quality/up-to-dateness of documentation (functional/technical)

Ausgewählter Wert: 0

Price-performance ratio

Ausgewählter Wert: 0

How satisfied are you overall with our software solutions?

How satisfied are they overall with the cooperation with our employees?

How successful do you rate the overall business relationship of your company with BAYOONET AG?

Would you recommend us to other departments or other companies?

Yes
No
Maybe

What else do you think needs to be done?

Would they choose our solutions again in the future?

Yes
No
Maybe

What else do you think needs to be done?

Which Modules / Functions would you like to see implemented in the future?

The provision of your contact details is voluntary. We will be happy to contact you via your feedback afterwards in order to adapt our products and services to your wishes.

Anonymous survey

I would like to conduct the survey anonymously

First name

Last name

E-Mail

Company

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Contacts at BAYOOSOFT

Svenja Winkler
COO/Director Management Solutions
svenja.winkler@bayoo.net

Franziska Weiß
Head of Sales
franziska.weiss@bayoo.net

BAYOONET AG
Europaplatz 5
D-64293 Darmstadt

Phone: +49 (0) 6151 – 86 18 – 0
Fax: +49 (0) 6151 – 86 18 – 150

Contact: info@bayoo.net
Support: support@accessmanager.net
Jobs: jobs@bayoo.net
Press: presse@bayoo.net

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