It is not for nothing that Matrix42’s Digital Workspace Management is ranked among the best worldwide. The use of a service management system proves to be highly efficient, especially in view of the new challenges in the IT environment. However, such a system does not run at the push of a button. Processes have to be defined and implemented, and users often find it too confusing to use. In short – it is not 100 percent effective and the work does not run smoothly and quickly.
This is exactly where Labtagon boosts the system. Processes can be mapped with smart extensions in such a way that the use of the Matrix42 system not only brings high added value to the IT department, but also makes working with the software fun for the users.